Hotline: +65 6235 2425
You are here: FunctionsData privacy policy


  1. Introduction is comprised of various individual global, country, regional, or practice specific websites, each of which is provided by KIND Hörgeräte GmbH & Co.KG/ Germany or one of its member firms or their related entities (collectively, the “KIND Group"). These individual websites are designated in the upper right hand corner of each webpage.

    This Privacy Statement applies only to the specific webpages of designated as "Singapore" in the upper right hand corner, which are referred to below as "this Website".

    In Singapore, the services are provided by KIND Hearing Pte Ltd.

    By using this Website you are agreeing to the use of your information as described in this Privacy Statement.

    Please note that the other country, regional and practice specific websites contained within are provided by other entities within the KIND Group and are not provided by us. Such websites, as well as other websites that may be linked to this Website, are not governed by this Privacy Statement. We encourage visitors to review each of these other website's privacy statements before disclosing any personal information.

    If you have any questions regarding this Privacy Statement, please contact webmaster services using the contact us link.

  2. Basic information about data collection
    Whenever visitors browse the websites of KIND Hearing Pte Ltd (the responsible body within the meaning of the Federal Data Protection Act, hereinafter referred to as "KIND Hearing") only data concerning access to the offer (known as server log files) will be collected. The access data include: name of the web page viewed, file, date and time of viewing, volume of data transmitted, notification of successful viewing, browser type including version, the user's operating system, referrer URL (the page previously visited), IP address and the requesting provider. The service provider will use the log data only for statistical analysis for the purposes of operation, security and optimisation of the offer.

  3. Personal data
    Personal data will be collected by KIND Hearing only where transmitted by the user to KIND Hearing voluntarily. KIND Hearing will use the personal data communicated by the user solely for the purpose of processing enquiries and orders of the user in the framework of the consent granted and with regard for the applicable statutory provisions of the Federal Data Protection Act.

    The user shall enjoy at all times a right of revocation in relation to the consent granted. This specifically involves:

    a. Order information brochures: first name, last name, address and your message will be registered in order to send you information material by post.

    b. Make an appointment: first name, last name, e-mail, telephone number, postcode, desired date (date and time), reason for making an appointment and your message will be used only to make an appointment with you.

    c. Contact enquiries: first name, last name, postcode, town, telephone number, e-mail and the contents of the personal message will be used only to get in touch as desired by you.

    d. Online hearing test: title, first name, last name, e-mail, country, date of birth, telephone numbers and your message will be used only to get in touch as desired by you. If you make use of the "Agree date" option: see "Agree date".

    e. Try before buying: Name, e-mail, telephone number and your message will be used only to get in touch as desired by you.

  4. Cookies and tracking technologies

    KIND Hearing uses cookies only for the provision of information about utilisation of our website and for statistical purposes.

    Most browsers are set automatically to accept cookies. If wished, you can however configure your browser by editing your browser settings so that cookies are restricted or blocked altogether. Detailed information on how to do this on a large number of browsers can be found on the following websites: youronlinechoices, Network Advertising Initiative and/or Digital Advertising Alliance. Here you can also find out how to delete cookies from your computer as well as general information about cookies.

    To find out how to select these settings on the browser of your mobile phone, please consult the operating instructions for your mobile.

    See below for a list of service providers who are authorised to set cookies on our website and how to disallow this.

    a. Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

    Alternatively for a browser plug-in or in browsers on mobile devices, please click on the following link to set an opt-out cookie that will in future prevent registration by Google Analytics on this website (this opt-out cookie will only function in this browser and only for this domain; in case you deleted your cookies in this browser, you must click on this link again to opt out): Disable Google Analytics.

    We should like to point out that this website uses Google Analytics with the extension "_anonymizeIp()", and that IP addresses therefore only undergo further processing in shortened form so they cannot be directly linked to any specific individual.

    Further information about terms of use and data protection can be found under or

    b. Additional Google advertising functions in use: Besides the standard version of Google Analytics we also use Google Analytics Demographics and Interests reports. To this end Google makes use of any DoubleClick cookie set on your computer by Google. We are thus provided by Google e.g. with reports indicating which visitor groups (interest categories, age groups) with what interests visit our website. We make use of this information to cater for our target group more closely. We are not able to identify you in person from these reports.

    By using our website, you consent to such utilisation of data in the framework of Google Analytics (Demographics and Interests reports). You can prevent your visit from being included in our reports by objecting to tracking by Google Analytics as described above. Information on how Google uses data, and how you can object to and control the utilisation of data can also be found in the details about data usage by Google with the utilisation of web pages by Google Partners.

  5. Children's privacy protection
    We understand the importance of protecting children's privacy in the interactive online world. This Website is not designed for or intentionally targeted at children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.

  6. Right of access
    You have the right to request information at any time on the personal details stored about yourself, including origin and recipients of your data as well as the purpose of data processing. Please send your enquiry by post or by e-mail to our addresses shown below.

    This data privacy statement only applies to content found on our servers and does not include web pages linked to our site.

  7. About us
    This is the data privacy statement of KIND Hearing Pte Ltd, 302 Orchard Road, #06-02 Tong Building, Singapore 238862, If you have questions concerning the collection, processing or use of personal data, in the case of requests for information, correction, applications for the blocking or deletion of data and the revocation of granted consent or queries about this data privacy statement, the responsible person at KIND Hearing can be contacted either by post or e-mail (info(at)

  8. Data protection officer / Questions on data protection
    Should you have any questions on data protection, the following person would be pleased to assist:

    Chris Chan
    KIND Hearing Pte Ltd
    302 Orchard Road, #06-02 Tong Building
    Singapore 238862
    Fon:  (+65) 6235 2425
    Fax: (+65) 6235 1695
    E-Mail: info(at)

KIND Hearing reserves the right to amend these data protection provisions under consideration of the statutory requirements.

As at: 01.03.2017

Try before buying